CONTACT
Four addresses. A person at each one.
No form, no ticket number, no chat widget that turns into a form. Pick the lane that fits and write. The reply times below are the ones we hold to, not the ones we hope for.
- SALES
- hello@dropdue.com
Pricing, whether a tier fits, whether we are the wrong tool for you. We will say so if we are.
ONE BUSINESS DAY
- SUPPORT
- support@dropdue.com
Something is broken, a cycle looks wrong, a match does not make sense. Include the cycle date and we will have already looked before we reply.
ONE BUSINESS DAY, FASTER IF A CYCLE IS OPEN
- SECURITY
- security@dropdue.com
A vulnerability, a question from your security team, or something on the security page you think we got wrong. We do not run a bounty programme, and we do answer.
SAME DAY
- LEGAL
- legal@dropdue.com
The terms, the DPA, or a clause your counsel wants changed. Send the redline. If we cannot accept it we will tell you quickly rather than slowly.
TWO BUSINESS DAYS
Two things we will not do.
We will not put you on a call to answer a question that fits in an email, and we will not answer a question about your own legal position. We are a software company, not your counsel. If the answer you need is a legal one we will say so and stop, which is the most useful thing we can do with it.
DropDue. California DROP compliance software.
Not affiliated with the CPPA. A software tool, not legal advice.