What we do, and what stays yours.

This is software, not a law firm.

DropDue is a tool. It does not give legal advice, and using it does not create an attorney client relationship. Decisions about your obligations under the CCPA belong to you and to whoever advises you.

We do not promise a legal outcome.

DropDue helps you track and run the deletion cycle and keeps the record of what happened. It does not promise that you meet the CCPA, the CPRA, or any other law, now or later. Those obligations stay yours alone.

Nothing in the product, the marketing, or this agreement should be read as a warranty about how a regulator will treat you.

We act as your service provider, and you make the calls.

DropDue processes personal information on your behalf as your service provider under Cal. Civ. Code § 1798.140(ag), on the terms of the addendum at /dpa.

We do not decide which records are deleted, exempted, or held. You make and confirm every one of those determinations in the product, and the audit log records who confirmed it and when.

Accuracy of what you give us is yours.

You are responsible for the accuracy and completeness of the data you supply, for reviewing every match result, and for confirming each status before anything is submitted to DROP. We will show you what we found. We will not decide for you what it means.

What your subscription lets you do.

For the term of your subscription you get a non exclusive, non transferable licence to use the service for your own CCPA and DROP work. You may not resell it, sublicense it, or run it on behalf of another company without a written agreement covering that.

Fees, billing, and the missed cycle guarantee.

Plans bill monthly in advance and cancel at the end of the paid month. Prices are on the pricing page, and a change is announced at least 30 days before it applies to you.

The public version of the guarantee is short: if we drop the ball, we pay for it. Miss a cycle you set up correctly, and that month is refunded. The precise version is below, and the precise version is the one that governs.

The Missed Cycle Guarantee applies only where (a) your account was correctly configured per the onboarding requirements, meaning a valid unrevoked DROP key on file for the Automated and Done for you tiers plus accurate company and list type settings; (b) the missed cycle resulted from a failure of DropDue's systems or processes, not from your action or inaction; and (c) you report the missed cycle within 30 days of that cycle's due date. The refund is limited to one month's subscription fee for the affected tier and is your sole and exclusive remedy for a missed cycle. It does not cover (i) inaccurate, incomplete, or late data you supplied; (ii) your failure to review, confirm, or act on alerts, worklists, or the confirm deletions gate inside the stated window; (iii) outages, rate limiting, or errors originating from the CPPA DROP platform itself; (iv) DROP keys revoked, rotated, or expired by you or by the CPPA without notice to us; or (v) any statutory fine, penalty, or third party claim against you, which remains yours alone as the data broker of record.

Limitation of liability.

To the maximum extent permitted by law, DropDue's total aggregate liability arising out of or related to this agreement will not exceed the fees you paid us in the twelve months before the claim.

In no event will DropDue be liable for indirect, incidental, consequential, or punitive damages, including any regulatory fine or penalty assessed against you.

No warranties beyond the ones written here.

The service is provided as is and as available. We do not warrant that it will run without interruption or without error.

We target 99.5 percent monthly uptime on paid tiers and announce planned maintenance in advance. That target is a target, not a promise with credits attached. The guarantee above is the only remedy we offer for a missed cycle, and we do not stack a second one on top of it.

Indemnities, both directions.

You cover us against claims arising from your data, from the deletion or exemption determinations you confirmed, or from your breach of these terms. We cover you against claims that the service itself infringes someone's intellectual property. Neither of us owes the other anything beyond that.

Ending it, and what happens to your key.

You can cancel at any time and the subscription ends when the paid month does. On termination any stored DROP key is revoked and permanently purged within one business day, and we tell you when it is gone.

Your audit log and past exports stay downloadable for 12 months after cancellation, because the record of what you did is the part you may still need.

Acceptable use.

Do not use DropDue to process personal information you are not legally allowed to hold. Do not reverse engineer, scrape, or resell the service. Do not ask us to poll DROP harder than DROP's own terms allow, since we already retry on their guidance. Do not share account or key credentials outside your authorized users.

We may suspend an account for abuse, non payment, or a security risk, with notice where that is practical.

Governing law, and how you accepted this.

California law governs this agreement, without regard to its conflict of laws rules, and the state and federal courts in California are where disputes are heard. If any clause turns out to be unenforceable, the rest still stands.

You accepted these terms by checking the box at signup. We record which version you accepted and when. If we change them materially you get notice, and you can decline by cancelling before the change takes effect.